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Shipping & Customer Service

Countries we deliver to and return policies.

How can I cancel or change my order?

We're unable to make any changes to an order once it has been processed. While we cannot guarantee any changes or cancellations, we will do our best to accommodate your request!. Please send us your order number here or email us from the email addres

How can I change or edit my shipping address?

We have a very small window to make order edits! Contact us here with your order number and your correct shipping address, so we can make changes as quickly as possible.

My order arrived, but it wasn't correct.

We apologize for the error in your order! Please report it here with your order number and details, and our team will respond promptly.

What if I try a product and don't like it? Do you offer refunds or exchanges?

If you've opened and used a product that wasn't quite right for you, please contact our Health Success Team here within 90 days of delivery to discuss the next steps. We're committed to working with you and providing assistance according to our 90-da

I can’t checkout! Help!

If you encounter any issues at checkout, we suggest trying to complete your purchase in an incognito window, using a different browser, or on another device. This approach resolves the issue in most cases!

Do you offer free shipping?

Free shipping is available for all US orders, applicable to both one-time and subscription purchases.

How long does shipping take?

For U.S. orders, shipping takes 2-4 days (depending on location).

My order was delivered, but I don't have it or can't find it.

This is the most common delivery issue! We find that most of the time, your order was delivered to a front office or parcel locker, accidentally delivered to a neighbor, left in a mailroom/package room, or is sometimes running a day behind for actual

My tracking says it hasn't left your facility

After your order ships, you'll receive an email with tracking information to monitor your delivery progress. Couriers will provide an estimated delivery date based on transit time. If you don't see an estimated delivery date, it may be due to scannin

What payment methods are accepted?

We accept all major credit cards and ShopPay.

What is your refund policy?

At Strong Jaw, we offer a 90-day money-back guarantee for all our products. If you are not completely satisfied with your purchase, you can get your money back within this period without any hassle. The refund will be processed and allocated back to

The bottle I got had a few empty capsules, can you help?

If your bottle has empty capsules, please contact our Health Success Team here within 90 days of delivery to discuss the next steps. We're committed to working with you and providing assistance according to our 90-day guarantee policy!